Service Terms and Conditions

Effective Date: November 25, 2024

1. Acceptance of Terms

1.1. These Service Terms and Conditions (hereinafter referred to as "Terms") govern your use of the fairshop.ca website and services (collectively referred to as the "Services"). By accessing or using our Services, you agree to abide by these Terms. If you do not agree with these Terms, please do not use our Services.

2. Orders and Purchases

• 2.1. Order Placement: You may place orders for products available on fairshop.ca through our website.
• 2.2. Product Availability: Product listings and prices on our website are subject to change without prior notice. We reserve the right to modify or discontinue products at any time.
• 2.3. Order Confirmation: An order confirmation will be sent to the email address provided during checkout. This confirmation does not guarantee product availability.
• 2.4. Payment: We accept various payment methods, as listed on our website. Payment is due in full at the time of purchase.
• 2.5. Cancellation: Orders may be canceled before they are shipped, subject to our cancellation policy. Please refer to our cancellation policy for specific details.
• 2.6. Duty Taxes: Buyers are responsible for paying any applicable duty taxes, customs fees, or import charges as required by their local authorities.

3. Shipping and Delivery

• 3.1. Shipping Options: We offer multiple shipping options, with associated fees, estimated delivery times, and restrictions detailed on our website. Delivery times are approximate and may vary.
• 3.2. Shipping Address: You are responsible for providing accurate and complete shipping information. We are not liable for orders delivered to incorrect addresses due to inaccurate information provided by you.
• 3.3. Delivery Confirmation: We will provide a confirmation when your order ships, which may include tracking information, if applicable.
• 3.4. Lost or Damaged Items: In the event of lost or damaged items during shipping, please consult our returns and refunds policy for assistance.
• 3.5. Free Worldwide Shipping: Enjoy free delivery worldwide with an expected delivery time of 1-30 business days, depending on your location. For faster shipping, please choose one of our paid options at checkout if available.
• 3.6. Paid & Express Shipping: For items available for pickup, shipping within Canada typically takes 1-4 business days. If pickup is not available for your selected item, shipping may take between 1-30 business days. Shipping times may vary based on your location and order details.
• 3.7. Pickup Option: Pickup is free and includes curbside service for your convenience. Delivery is available within 24 hours, and you can reserve items by paying in advance. If the ordered items are not paid for and a pickup time and date are not set after 24 hours, your order will be cancelled. You can always reinstate the order by replying to the order email we’ve sent you with your receipt link.

4. Returns and Refunds

• 4.1. Returns: Our returns policy outlines the conditions under which products can be returned. Please refer to this policy for detailed information.
• 4.2. Refunds: Refunds will be issued in accordance with our refund policy, which is outlined separately.

5. Privacy and Data

• 5.1. Privacy Policy: Your use of our Services is also subject to our Privacy Policy, which details how we collect, use, and protect your personal information.

6. Intellectual Property

• 6.1. Copyright: All content on the fairshop.ca website, including text, images, logos, and product listings, is protected by copyright and intellectual property laws. Unauthorized use or reproduction of our content is strictly prohibited.

7. Limitation of Liability

• 7.1. Disclaimer: While we strive to provide accurate and reliable information, we make no warranties or representations regarding the accuracy, completeness, or reliability of the information on fairshop.ca.
• 7.2. Limitation of Liability: fairshop.ca shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our Services or the purchase of our products.

8. Contact Information

• 8.1. Get in Touch: If you have any questions, concerns, or require assistance, please reach out to us via our customer service form.

9. Changes to Terms

• 9.1. Modification: fairshop.ca reserves the right to update and modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for changes.

10. Gift Codes

• 10.1. Single-use only.
• 10.2. No expiration date.
• 10.3. Non-transferable for cash.
• 10.4. Redeemable exclusively at fairshop.ca.
• 10.5. Enter in the Comments section during checkout.

11. Free Item Offers

• 11.1. Enjoy a complimentary item every month (within a 30-day period).

By using our Services, you acknowledge that you have read, understood, and agreed to these Terms and our associated policies. If you do not agree with these Terms, please do not use our Services.