Effective Date: October 10, 2023

Returns & Refunds

1. Introduction

At fairshop.ca, we are committed to providing you with the best products and services possible. We understand that sometimes, you may need to return a product or request a refund. This Returns and Refunds Policy outlines our procedures and guidelines for returns and refunds to ensure your satisfaction.

2. Eligibility for Returns and Refunds

We want you to be completely satisfied with your purchase. To be eligible for a return or refund, the following conditions must be met:

• 2.1. The product must have been purchased directly from fairshop.ca or its authorized sellers.
• 2.2. The product must be in its original condition, unused, and in its original packaging.
• 2.3. The return request must be initiated within 7 days from the date of delivery.

3. Returns Process

To begin the return process, kindly follow these steps:

• 3.1. Request a Return:
• Option 1: Reply to the receipt email you received, indicating your request for a return.
• Option 2: Contact our dedicated customer support team with your order number, and request for a return.
• 3.2. If your return is approved, securely pack the product(s) in their original packaging, seal it, and attach the shipping label to the box, making sure it's flat.
• 3.3. Drop off the package(s) at your chosen courier company location. Alternatively, you can schedule an appointment to deliver it to our physical location.
• 3.4. Once we receive the returned product and verify its eligibility, we will process the refund or replacement, as applicable.

4. Refunds

• 4.1. Refunds will be issued to the original method of payment within 30 business days of receiving and inspecting the returned product.
• 4.2. Shipping and handling charges are non-refundable unless the return is due to a defect or an error on our part.
• 4.3. If a refund is issued, it may take some time for the credit to appear on your bank or credit card statement, depending on your financial institution.

5. Replacements

• 5.1. If you received a defective or damaged product, we will send you a replacement at no additional cost.
• 5.2. Replacements will be processed once the defective or damaged product is returned and inspected.

6. Cancellations

• 6.1. To cancel an order, reply to your receipt email and let us know you want to cancel. Alternatively, you can contact our customer support with your order number and request to cancel. Please be aware that once an order is shipped, it cannot be canceled.

7. Exceptions

• 7.1. Some products may have specific return and refund policies, which will be clearly stated on the product page or during the checkout process.
• 7.2. Digital products, software licenses, and downloadable content are non-refundable once the product key or download link has been issued.

8. Contact Us

If you have any questions or concerns about our Returns and Refunds Policy, please contact our customer support team.

fairshop.ca reserves the right to update or modify this Returns and Refunds Policy at any time. Any changes will be posted on our website, and the date of the latest revision will be indicated at the top of the policy. By making a purchase from fairshop.ca, you agree to abide by the terms and conditions outlined in this Returns and Refunds Policy.